With over 20 years’ experience and proven track record in the financial services industry, Elaine has extensive and diverse experience in the management of operations, both within SA and in the rest of Africa. She has operated at senior level positions for more than 13 years and has a BCom degree and various other qualifications and accreditations. She has also completed her BCom Honours in Business Management with UNISA. She brings strong leadership, problem-solving, strategic and critical thinking skills which are key in managing large operations and projects.
Her professional experience includes, but is not limited to: Insurance Administration (Life Insurance and Short-Term Insurance), Strategic Planning, Project Management, Product Development and Management, Distribution & exploring alternative channels, Claims Management, Management of Business IT priorities, Financial – Budgeting, Risk and Compliance, Business Analyses, Process Re-engineering, Operations Management, Systems Design (including exploring Digitization, automation, robotics), Relationship Building & Management, Customer Services, Performance Management, Learning and Development.